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UNIVERSAL TECHNICAL INSTITUTE

SITUATION

Universal Technical Institute, Inc., is a nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians. Headquartered in Scottsdale, Arizona with 13 campuses scattered throughout the country.

PROBLEM

UTI launched a national copier agreement with Cannon in 2013. When Cannon encouraged UTI to add their printers to this program, UTI agreed. However, they quickly regretted this decision, as Cannon technicians are not equipped to support their legacy fleet of HP and Ricoh printers.

The predicament UTI fell into allowed them to quickly see the value in FlexPrint’s service model. Our world-class CIT team combined with our extraordinary national coverage allows FlexPrint to deliver consistently outstanding service to our customers. The differentiating value proposition is why UTI chose FlexPrint.

SOLUTION

FlexPrint proposed launching a pilot program at the UTI Orlando Campus to prove our MPS model vs. Cannon. This pilot launched at the end of 2014 and supported FlexPrint’s model: a national centralized service model that remains manufacturer neutral.

OUTCOME

UTI’s local IT team members raved about our service to their corporate executives and continued to report the success story to their other campuses. Such reviews resulted in the opportunity for FlexPrint to expand the relationship with UTI.