As the Director of Technical Services, Raul motivates his team to provide exceptional customer service for all client technology issues. Using proactive solutions and a hands-on approach, he has led his team to great success and growth – in turn helping to fuel the tremendous growth of the company at large.
Rivera joined FlexPrint six years ago after serving with Frank Gaspari in a previous business venture in Chicago, at Image Manufacturing. Rivera served as the service manager with responsibilities directing company technicians and maintaining a profitable service department. His ability to strategically tackle issues and provide sound leadership prompted a promotion from his previous retention position at Image Manufacturing where he focused on maintaining current and new customers.
Rivera brings more than two decades of technology and customer service experience to his current position at FlexPrint and has been involved with numerous aspects of the industry during that time. This experience, combined with a strong work ethic and ability to motivate and manage his teams, has garnered numerous promotions throughout his career and internal recognition from the FlexPrint team.