Case Studies

Challenge

The employees located at Schuck & Sons’ Arizona office rely on their fleet of laser printers to help process the many orders and invoices needed to run their business successfully. The print environment at Schuck & Sons consists of a fleet of approximately 50 varied laser printers, 30% of which are networked. With no preventative maintenance program in place, downtime was a frequent occurrence which impacted the timeliness in which orders could be processed and drastically hampered employee productivity. 

Dealing with different vendors for equipment, service and supplies to support their varied fleet, Mike Cook, Schuck & Sons IT Specialist, was finding it increasingly difficult to keep track of and control monthly printing expenses. Schuck & Sons received multiple invoices each month for service, parts, and consumables which often led to confusion for the Accounts Payable department. 

When FlexPrint approached Schuck & Sons and proposed to them a comprehensive managed print program that would reduce their current printing expenses and put controls in place to mange future growth while also implementing a preventative service program that would reduce downtime and increase the lifecycle of their printing fleet, Cook was very interested in partnering with FlexPrint. He felt that the professionals at FlexPrint were very knowledgeable and trustworthy.

Solution

FlexPrint first implemented a customized Total Print Management Program which put Schuck & Sons on a cost-per-print plan that includes all service and supplies. Now the employees at Schuck & Sons have one point of contact for all supply and service needs. The plan also includes provisions for regular preventative maintenance checks and quarterly reviews.

Since FlexPrint has assumed responsibility for Schuck & Sons’ entire printer fleet, Cook notes that downtime has decreased significantly. He states that FlexPrint’s service professionals are very skilled at their jobs and noted that one of his printers that had been broken for some time was fixed on the first visit by FlexPrint. In fact, FlexPrint’s service has been so dependable that almost two years into the contract, Schuck & Sons has not needed to replace or add any new equipment to support their growing business.

Implementing a quarterly review schedule with Schuck & Sons to assess usage levels and costs associated with each printer was the final step in FlexPrint’s managed print solution. These meetings examine whether the current cost-per-print program and printer deployment is bringing value, efficiency, and cost savings to Schuck & Sons.

Results

Schuck & Sons has been able to unify all print related services under one vendor with FlexPrint’s Total Print Management program. This has alleviated confusion amongst employees as to whom to call for supplies and service issues. In addition, the ongoing preventative maintenance has increased the life-cycle of their printer fleet, saving S c h u c k & S o n s f r o m having to make costly capital investments in order to maintain overall efficiency throughout their operations.

Not only has Schuck & Sons been able to identify and track their monthly printing expenses, but they have managed to save money with FlexPrint and receive better service.

Cook said that FlexPrint recently installed a remote monitoring system on Schuck &Sons’  network to track usages levels more efficiently and also identify printer issues and monitor toner levels proactively. He is excited about the information he will potentially receive from this additional service. Cook has been pleased with the level of service and the consultative approach that FlexPrint takes to ensure that his company’s printer fleet is always working at optimum capacity so that all employees are able to complete their jobs quickly, easily and efficiently.

Let us get results for your organization – contact us today.