Case Studies

Westin Kierland Resort and Spa

Challenge

To help enhance customer satisfaction, The Westin Kierland Resort and Spa needed to find ways to help employees to do their jobs better – and with nearly 20 different printer models deployed throughout the property’s operations, a document and print management solution was the natural choice for increased efficiency.

Print costs were high and print management tasks were time-consuming and confusing. In addition, many of the Westin’s printers were out of date and not linked to a network, creating an inefficient document output infrastructure.


Solution

FlexPrint conducted an assessment of the Westin’s current document technology infrastructure, finding that many current printers did not match the needs of the end user. FlexPrint showed The Westin how to address the needs of their employees as well as update their printing technology.

  • Upgrade 30% of existing hardware with Hewlett-Packard LaserJet and color LaserJet printers, with no capital investment from the Westin.
  • Redeploy remaining printers throughout the Westin property.
  • Create a simple cost-per-print payment system on a single invoice.
  • Include all supplies and maintenance in one efficient program, using FlexPrint as the sole vendor.
  • Solve all equipment issues within a four-hour response time via one centralized customer support staff.


Results

The installation of new printing hardware and redeployment of existing printers updated the Westin’s document production capabilities, meeting the needs of employees and creating a more efficient print network. Specific results included:

  • Eliminating the Westin’s need for multiple vendors to solve service, supply, and hardware issues.
  • Reducing confusion associated with receiving multiple invoices for a variety of different printers.
  • Reducing printer downtime through regularly scheduled preventative maintenance, relieving IT personnel from time-consuming printing-related tasks.
  • Reducing printing-related costs by 11 percent.

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