Redflex Traffic Systems

Challenge

Redflex offers groundbreaking public safety solutions like photo enforcement technology – making it a leading government contractor. In this paper-intensive industry, the company prints more than 800,000 hard copy documents per month.

Government regulations also require Redflex to maintain nearly 100-percent hardware uptime, making efficiency and consistent workflow necessary to the company’s success – and also a serious challenge. Before working with FlexPrint, significant company time was being wasted on document management issues that directly affected customer service.

Solution

In order to eliminate device downtime maximize the efficiency of core production printers and decrease overall costs, FlexPrint developed a complete printing solution that included service, devices and supplies.

• Integrate printing hardware with dedicated service programs
• Implement uniform printers for both color and general printing needs.
• Establish overnight delivery service for supplies, as well as four-hour disaster hardware.
• Establish proactive service levels to reduce downtime and emergency issues.
• Create cost reduction initiatives to cut operating costs.

Results

After implementing FlexPrint’s Total Print Management Program, Redflex was able to focus more on public safety and enjoy the benefit of streamlined document management and uniform workflow. Some of Redflex’s results include:

• Reducing service call wait time significantly.
• Changing to one vendor, one invoice, one supply source and one service provider to reduce confusion and time spent on billing issues.
• Instituting a monthly and quarterly preventative maintenance program to maximize printer uptime.
• Eliminating employee involvement in printer-related issues.
• Creating an annual cost savings of 31 percent.

Let us get results for your organization – contact us today.