Case Studies

The Desert Schools Federal Credit Union is a full service financial service provider with $3.4 billion in assets, more than 360,000 members, and 64 locations. They are Arizona's largest credit union and are known for their outstanding service, innovative products, and community outreach. 
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Challenge

• Unable to identify, track, and control “real” costs associated with operating the printer fleet throughout 64 branches
• The lack of a preventative maintenance program led to a high volume of printer related calls to the help desk, resulting in IT spending between 20-30% of their time on printers, taking them away from mission critical tasks
• Dealing with multiple vendors for supplies resulted in inconsistent toner purchases, large internal supply inventories, and unpredictable monthly printing expenditures

Solution

• Remote Print Management System installed to gain visibility into networked printers
• Preventative service program put in place to reduce downtime and take IT out of the day-to-day operation of the printers
• Total Print Management Program implemented to control costs
• Quarterly reviews conducted to assess usage levels and re-allocate equipment to further contain costs

Results

• Cut annual printing and operating expenses by approximately $100,000
• FlexPrint’s ongoing preventative maintenance program has helped reduce IT time spent on printer related issues by about 25%.
• Gave visibility into the usage and cost of all print related expenses
• All print related issues unified under one vendor and billed on one, monthly invoice, reducing paperwork for accounting

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