Case Studies

Desert Diamond Casino and Hotel, owned and operated by the Tohono O’odham Nation, offers three exciting entertainment venues considered to be the premier gaming destinations in Southern Arizona. Together, they employ over 1,200 people and provide crucial funds for vital community services both on and off the Nation.  View the entire case study >>


Challenge

  • Unable to identify, track, and control “real” costs associated with operating printer fleet throughout three facilities
  • IT staff spent at least 50 hours per week on printer related issues, taking them away from higher priority projects
  • Dealing with multiple vendors for service and supplies resulted in inconsistent service, massive, internal supply inventories and unpredictable monthly printing expenditures

Solution

  • Remote Print Management System installed to streamline the delivery of supplies and gain visibility into networked printers
  • Preventative service program put in place to reduce downtime and take IT out of the day-to-day operation of the printers
  • Total Print Management Program implemented to control costs

Results

  • Cut annual printing and operating expenses by approximately $67,000
  • Streamlined toner replenishment system through FlexPrint’s innovative remote monitoring system, thereby, eliminating the need to stock toner
  • FlexPrint’s ongoing preventative maintenance program has helped reduce IT time spent on printer related issues by about 10%.
  • All print related issues unified under one vendor and billed on one, easy-to-read monthly invoice, giving the casino the ability to track and control

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