Bashas’ Grocery Stores

Challenge

Bashas’ grocery stores had expanded to 170 stores spanning across Arizona, California, and New Mexico – but its document management infrastructure was lagging behind. To keep up with this growth and surpass the competition, Bashas’ needed to update to commercial-grade printing technology.

Bashas’ focus on diversification and the immediate customer neighborhood base had led to infrastructure inconsistencies between the 170 locations, with a complex variety of document management equipment in operation and low visibility for cost containment.

Solution

FlexPrint began an in-depth document workflow study addressing costs, volume, end-user initiatives and contract analysis, and found that implementing a uniform system with right-fit devices would help ease Bashas’ growing pains. 

• Standardize infrastructure with consolidated models, leading to less service confusion.
• Upgrade to commercial-grade printing technology to meet high document output needs.
• Integrate over 250 multi-function printers

Results

With FlexPrint, Bashas’ grocery stores were able to reduce redundancies and inefficiencies and enjoy an all-inclusive program with unlimited supplies, labor and parts. Specific results included: 

• Improving printer quality and fax communication standards at all 170 locations.
• Reducing service call volume to the help desk, as well as overall IT/help desk support time.
• Reducing operating costs by 16 percent.

Let us get results for your organization – contact us today.