Customer Network Operations Center (CNOC):
Experience 24x7x365 service staffed by industry-leading certified career technicians & engineers!
• Free up existing IT personnel to concentrate on critical business systems while our team fully supports the core IT infrastructure
• In 2011, we handled over 250,000 calls while maintaining average answer time of less than 60 seconds
• 80% of incidents resolved remotely over the phone with no on site dispatch necessary
• Live technicians and engineers answer the calls, not a confusing “phone-bot” system
• Relieves current IT staff from after-hours support and mundane tasks while never being overloaded
With FlexPrint Technology Services, our customer service team’s goal is to proactively re-mediate issues before they become critical. Each customer is provided with a company-specific dedicated team to take care of their needs, 24x7x365. FlexPrint’s technicians own the call resolutions process from start to closure escalating problems as needed to meet service level goals. With extensive experience supporting hardware and software products, FlexPrints’ technical team provides level I, II and III triage support ensuring IT systems are always up and running.
Whether an organization chooses to utilize FlexPrint’s state-of-the-art Contact Center, logs in remotely with technical support, or is in need of an onsite technician – FlexPrint Technology Services delivers the expertise needed whenever it’s needed.