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7 Steps


Please provide your comments below on how the 7 steps help you to improve customer service. This form is completely anonymous, so share your thoughts freely.

Seven Steps to Customer Service

  • How did you raise awareness of what the customer wants? Describe how you made sure the customer was heard, understood, and cared for?
  • How did you display S.E.C. (Smile, Eye Contact, Comment)
  • Describe what the customer was communicating.
  • Describe how you put yourself in the customer's shoes.
  • Describe what solution you provided?
  • Describe how you provided clarity to the customers situation.
  • Describe how you followed up with the customer.